3535studios.com provides fast and reliable support services for websites created with the Genesis Framework. We’ve carved out our niche by supporting the Genesis Framework exclusively and our core competencies are focused in three main areas:
Supporting websites created in the Genesis Framework is the meat and potatoes of our business. We believe a website that is beautiful, stable and that functions optimally helps ensure our clients credibility in the world of business. We care about your business as much as you do. This is why we make it our business to ensure your website is maintained and functions flawlessly. Currently we offer our support in three tiers.
Tier 1 support involves supporting basic, lower level technical issues that can be resolved in less than 24 hours. These are usually known issues which can be categorized as minor as it relates to bug fixes, changes in content, and customizations.
Tier 2 support involves supporting issues that require more in-depth technical knowledge. These are issues that go beyond Tier 1 in nature and typically require longer than 24 hours to resolve. Also these issues do not require the involvement of outside support from a 3rd party organization for issues resolution.
Premium level support involves supporting issues that require 3rd party intervention. There are times where issues cannot be resolved in house and we have to reach out to an outside resource. For example, this level of support may be required if your site’s security has been compromised and issues resolution may require us to work with your hosting company.
We believe your company’s online presence should reflect your brand’s visual identity. We are fully committed to aiding and assisting in bringing that visual identity to fruition. Once you’ve settled on the right theme to capture the look and functionality that fits your company’s online business needs, we will build out this theme and tailor it to your specifications.
We offer back office online training with our monthly subscription packages. These training sessions are provided to empower you to be able to make simple updates and changes to your website through your back office. This will allow you the option to make some updates and changes yourself or you can choose to just let us handle your needs. If you find that you would like more comprehensive training, we can offer that as well. Just reach out to us via our contact page and we can discuss your training needs.