3535studios.com is a comprehensive resource for websites created with WordPress and the Genesis Framework. We’ve carved out our niche by creating and supporting websites created in the Genesis Framework. Our core competencies are focused in three main areas:
- Website Creation
We believe your company’s online presence should reflect your brand’s visual identity. We are fully committed to aiding and assisting in bringing that visual identity to fruition. Once you’ve settled on the right theme to capture the look and functionality that fits your company’s online business needs, we will create your website from that theme and customize it to your specifications.
We believe a website that is beautiful, stable and that functions optimally helps ensure our clients credibility in the world of business. We care about your business as much as you do. This is why we make it our business to ensure your website is maintained and functions flawlessly. Currently we offer our support in three tiers.
Tier 1 support involves supporting basic, lower level technical issues that can be resolved in less than 24 hours. These are usually known issues which can be categorized as minor as it relates to bug fixes, changes in content, and customizations.
Tier 2 support involves supporting issues that require more in-depth technical knowledge. These are issues that go beyond Tier 1 in nature and typically require longer than 24 hours to resolve. These issues may require some research for resolution.
Premium level support inherently include Tier 1 and Tier 2 level resolutions but also involves supporting issues that require 3rd party intervention. There are times where issues cannot be resolved in house and we have to reach out to an outside resource. For example, this level of support may be required if your site’s security has been compromised and issues resolution may require us to work with your hosting company.
We offer back office online training with our monthly subscription packages. These training sessions are provided to empower you to be able to make simple updates and changes to your website through your back office. If you find that you would like more comprehensive training that goes beyond what is offered in our packages, we can assist with that as well. Just reach out to us via our contact page and we can discuss your training needs.